How to Cancel Your NordVPN Subscription and Get Refunded?

How to Cancel Your NordVPN Subscription and Get Refunded?How to Cancel Your NordVPN Subscription and Get Refunded?

NordVPN runs the 30-day money-back guarantee policy that refunds your full money within the 30-day guarantee period if you change your mind about continuing with the VPN.

The good part about this is the ease with which you can cancel your NordVPN subscription. I will be showing you how to do this in this article.

NordVPN has different categories of subscription fees to suit your budget. The best part yet is you can get a full refund from any of the price categories. If you have successfully cancelled your NordVPN subscription, you will get your full refund within 1 to 2 working days.

I have put together a step-by-step guide to help you cancel your NordVPN subscription and get your money refunded. As a bonus, I have also listed out some fantastic alternatives to NordVPN.

Depending on your budget, you can go for the cheaper Surfshark and still enjoy speed, safety, and privacy. Alternatively, you can go for the top-notch ExpressVPN that rivals NordVPN in quality and strength of performance. You can still get your money back should in case you don't like any of these alternatives after subscribing. However, I will discuss these alternatives to NordVPN later on in this article.

First, let me show you how I was able to cancel my subscription to NordVPN and got a full refund of my money.

Easy steps to cancel NordVPN Subscription

Though it is not so complex to cancel your NordVPN subscription, you will not see any “Cancel Subscription” option on NordVPN. But don't worry, there are two ways you can cancel your NordVPN subscription and I'll be showing you the two.

Method 1: Cancellation Through Email

Using this method, you will request your cancellation through NordVPN's live chat. You can do so in the following steps.

Step 1: Sign in to Your NordVPN Account

Just head to NordVPN's website and login to your account details, that is, the email and password you used when you were signing up with NordVPN.

Step 2: Opt-Out of Automatic Payments

After you have logged into your account, check “My Services” in the Dashboard tab. Underneath this, click on the button next to “Change Plan” as shown in the picture below. Next, select “Cancel Automatic Payments”.

Step 3: Confirm selection

Immediately after you select the “Cancel Automatic Payments” option, a pop-up window will appear. You will be required to confirm your selection by clicking “Confirm Cancellation”.

Step 4: Close after Confirmation

After you have confirmed your cancellation, another pop-up window will display you a confirmation sign. You can then click on “Close” to move on to the next step.

After closing this window, you should see the “Extend Plan” under “My Services”. It shows your cancellation of automatic payments was successful.

Step 5: Contact customer service

At this point, your automatic payments have been successfully cancelled. You will then be required to contact NordVPN's customer service either through email or through live chat. For this method, we'll be seeing how you can do this through email. However, both the email and live chat have a similar process.

Just navigate to the “Contact Us” page and select the “Email Us” option which will redirect you to your email app.

Step 6: Submit a request for your refund via email

After being redirected to your email app, send NordVPN an email explaining briefly why you want to cancel the subscription and that you want a refund. You will be replied within 30 minutes to confirm you want a cancellation. The email support team will then transfer your request to the payments department. You will get your refund within 1 to 2 working days.

Step 7: Cancel any recurring payments to NordVPN

After you have gotten your refund, ensure to cancel any recurring payments to NordVPN so that no further payment is sent from your bank account to NordVPN. 

Method 2: Cancellation Through Live Chat 

It is similar to the email cancellation method. Steps 1-4 are the same. The only difference is that you will select the “Live Chat” option instead of the “Email Us” option on the “Contact Us” page.

When you are on the live chat, explain to the team that you want to cancel your subscription, and you want a refund. It won't be a difficult chat. However, they will try to persuade you to stay as all business teams do subtly. But your request will be forwarded to the payments department just like in the email method.

You will then get your refund within 1-2 working days.

The Best Alternatives to NordVPN

Whatever reason makes you want to cancel your subscription with NordVPN, you will still be needing a VPN if you want to enjoy the privileges it offers. There's always something you can benefit from a VPN. Whether it's the speed of streaming, smooth gaming, or the privacy and security it affords, you don't lose out of anything using a VPN.

That is why I have put together a list of three of the best alternatives to NordVPN that you may want to try out.

1. ExpressVPN

expressvpn review
Official website
Rating  How to Cancel Your NordVPN Subscription and Get Refunded? (Excellent – 4.8/5)
Available applications  How to Cancel Your NordVPN Subscription and Get Refunded?
Money-back guarantee 30-days
Price from $6.67 (-49% deal)
Visit website How to Cancel Your NordVPN Subscription and Get Refunded?
More information ExpressVPN review

I put this top on my list because ExpressVPN is as good as NordVPN. With its blistering speed for smooth streaming, you would not regret choosing this VPN. Because of its super-fast speeds, you can comfortably stream in HD and also use it for torrenting. 

ExpressVPN works perfectly with most of the streaming platforms, including Netflix, HBO Go, Amazon Prime Video, and Hulu. It coupled with its 3000 servers spread in 94 countries, means you have a plethora of viewing choices. Amazingly, ExpressVPN works so well, even in China.

The speed of connection and performance of ExpressVPN is just incredible. For example, the average speed of streaming Netflix in HD is 5Mbps, but ExpressVPN records a download speed up to 55. 73 Mbps in the UK, and a little less in other countries. With such speeds, you can do virtually anything online without delay or lagging.

ExpressVPN uses the military-grade AES 256-bit encryption to encrypt all your data as you connect to it. This encryption makes it impossible for any hacker to crack into your data. There is also a kill switch that automatically cuts your internet connection; there is any breakdown in your connection to the VPN.

ExpressVPN also has good DNS and IPv6 leak protection. It protects your IP address and prevents your ISP from accessing anything from your DNS. All the servers used by ExpressVPN VPN are all under leak protection. You can rest assured that your privacy is kept intact.

ExpressVPN's apps are user-friendly and easy to navigate. With its additional features like the split-tunnelling, you can be connected to the VPN and still be able to use your local IP for other activities online at the same time.

Also, you can connect up to 5 devices as you enjoy the multiple connections.

For customer satisfaction, they offer a 30-day money-back guarantee and 24/7 live chat support. Try it out to see if it is the VPN for you.

A Quick Summary of Features

  • Has over 3,000 servers in 94 countries and the US
  • Has MediaStreamer that allows streaming on all devices
  • Has unlimited bandwidth, lightning speed, and no throttling
  • A guaranteed 30-day money-back policy
  • Can work with: HBO GO, Hulu, BBC iPlayer, Netflix, HBO GO, Shudder, Amazon Prime Video, Showtime
  • It is compatible with: Windows, Linux, Android, iOS, macOS, Routers, smart TV, Chrome, Firefox, Amazon Fire TV

2. SurfsharVPN

Rating  How to Cancel Your NordVPN Subscription and Get Refunded?  (Good – 4.1/5)
Available applications  How to Cancel Your NordVPN Subscription and Get Refunded?
Money-back guarantee 30-days
Price from from $2.39/month
More information Surfshark review
Get SurfShark
How to Cancel Your NordVPN Subscription and Get Refunded?

If you are looking for a budget-friendly VPN, Surfshark is the right choice for you. And don't being budget-friendly for being average. It is the only VPN that offers unlimited simultaneous connections for your devices. As you will see later on, it also has amazing features that ensure privacy, security, and even speed of performance.

Surfshark can work with most of the streaming platforms, including Hulu, Prime Video, and Netflix. It does this with zero buffering. Meaning you can enjoy hours of smooth streaming and surfing online.

Surfshark has over 1,700 servers in 63 countries. It provides you access to global content, and with the speed of streaming, you get to enjoy your favourite shows, games, and other online content without throttling.

You can use Surfshark to access content global content, even from countries like China, UAE, and Turkey, amongst others, without being noticed. It is sleek using its NoBorders Mode.

Surfshark has apps compatible with Windows, Linux, macOS, Android, and iOS. All of which are very easy to use.

To ensure your data privacy, Surfshark uses a feature known as CleanWeb. It protects you from phishing, trackers, malware, and even blocks out ads. Once you switch it on from the settings, you can bid farewell to those annoying ads even while streaming on YouTube. It also operates on a strict No-logs policy that keeps your data protected from prying eyes. Also, none of your online activities can be traced to you since no one can access them.

For security, Surfshark uses the AES 256-bit encryption to keep your data secure. This military-grade encryption is unbreakable to even the most intelligent of hackers. The automatic kill switch and leak protection are fully functional.

You also enjoy a 30-day money-back guarantee period with Surfshark.

A Quick Summary of Features

  • Has fast speeds
  • It offers unlimited device connections
  • Uses NoBorders mode
  • Has a 30-day money-back guarantee, and a 24/7 live chat
  • Can work with: Netflix, HBO GO, Disney+, Hulu, CBS All Access, Sling TV, Showtime
  • It is compatible with: Windows, macOS, Linux, Android, iOS, Chrome, Firefox, Amazon Fire TV

3. CyberGhosVPN

cyberghostvpn review
Official website
Rating  How to Cancel Your NordVPN Subscription and Get Refunded? (Great – 4.5/5)
Available applications  How to Cancel Your NordVPN Subscription and Get Refunded?
Money-back guarantee 45-days
Price from $2.75 (-80% deal)
Visit website How to Cancel Your NordVPN Subscription and Get Refunded?
More information CyberGhost review

If you are looking for high speeds and ease of performance, CyberGhost offers you just that. With its simplicity and speed, it comes up among the best alternative VPNs to NordVPN.

CyberGhost has an unlimited bandwidth that allows you countless hours of streaming. You can also connect up to 7 devices at the same time.

If you are new to setting up and using VPNs, you will find it easy to use CyberGhost because of its simplicity.

Having over 7000 servers in 90 countries, you can gain access to a wide variety of media content. CyberGhost can work with streaming platforms like Netflix and Hulu, among other streaming services that CyberGhost can unlock. With these many servers scattered over many countries, you can easily switch to readily available servers if one breaks down.

When it comes to the speed of operation, CyberGhost is not left behind. It has its highest download speed of 55.73 Mbps in the UK. To improve on its speed, CyberGhost has the NoSpy option that connects you to the safest independent servers among its many servers. The NoSpy option ensures that no one can trace the selected server. It brings about increased speed and privacy.

For security, CyberGhost uses the AES 256-bit encryption. It also has a kill switch that works automatically to cut off your internet connection when your VPN connection breaks. It also has an intact IP and DNS leak protection.

CyberGhost also ensures your privacy and security by blocking malware, and ads that are harmful to the system and your data. It also runs on a strict No-logs policy.

With CyberGhost, your safety, privacy, and comfort during streaming, even in HD, are guaranteed. 

But should in case you do not like this VPN and want to cancel your subscription to get a refund, you have s grace period of 45 days. During this period, you can get your money refunded if you cancel your subscription.

For your inquiries and complaints, you can contact their 24/7 live chat help desk.

A Quick Summary of Features

  • It has fast speeds for uploading and downloading
  • Uses military-grade 256-bit encryption, a no-logs policy
  • Has unlimited bandwidth and allows simultaneous connection for seven devices
  • Has a 45-day money-back guarantee period, and 24/7 live chat
  • Works with: Netflix, HBO GO, BBC iPlayer, ESPN, Sky Go, CBS All Access, Sling TV
  • It is compatible with: Windows, macOS, Amazon Fire TV Stick, Android TV, Android, iOS, Firefox, Chrome

NordVPN offers friendly cancel subscription policy

If you do not wish to continue with NordVPN for whatever reason, you can smoothly cancel your subscription and get a full refund of your money within 1-2 working days. And you know how you can do that by now. 

I also showed you the best alternatives to NordVPN so you will never get stranded trying to figure out which VPN you will try next. The best part is, you are still guaranteed a refund if you wish to cancel your subscription. However, it is guaranteed only within a specified period.

About the author
Alice Woods
Alice Woods - Antivirus software analyst

Alice Woods is an anti-malware analyst at She is passionate about testing new pieces of software and discovering pros and cons of each program.

Contact Alice Woods
About the company Esolutions

The world’s leading VPN