Bitdefender Antivirus review, manual and guides

by Ugnius Kiguolis - -
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Bitdefender Antivirus review

Bitdefender Antivirus 2017 is developed by Bitdefender. This company has been in business for 16 years already, as it has been founded in 2001[1].

The developers are based in Romania and they have made a name for themselves by releasing light-weight and really modern-looking software. Let’s see what they have in the newest version of Bitdefender.

Pros Cons Verdict
Uses a very low amount of resources on your computer Poor customer support One of the lightest programs on the market with an acceptable virus detection rate

Good looking, modern user interface Might not detect all the viruses
Very solid anti-phishing system Average real-time protection

Downloading and installing Bitdefender Antivirus

Downloading the anti-malware application is really easy, as you can do it on this page. The file isn't big and you will get it onto your computer in seconds.

As for the installation, follow the steps provided by the Installation Wizard.

Bitdefender Antivirus is available for Windows OS, Mac OS, Android phone and Android tablet.

Bitdefender Antivirus test results

Protection against viruses

Firstly, we carried out a test using different samples of malware[2]. To our surprise, Bitdefender wasn’t that good at first – it hardly removed any viruses at all from the first full scan. However, results got a lot better after a restart of the system. After carrying out a full scan for the second time, about 80% of the malware and viruses have been removed. Even though it took a lot of time, we can say that Bitdefender is quite effective, but you will have to have patience.

Another test we carried out is installing malware and spyware on a Windows 10 system with Bitdefender Antivirus 2017 already installed. The results looked good at first, as about 50% of the malware has been detected, blocked and quarantined. However, about 20% of the malicious software went through and infected the new PC. There’s another 30% of the malware that seemed to be blocked but left some leftovers in the registry and a few icons on the desktop.

Bitdefender successfully identified and blocked 96% of the sites that were using phishing methods.

Now another important feature is the anti-phishing system[3]. We have to admit that Bitdefender Antivirus 2017 did quite well on that, successfully identifying and blocking 96% of the sites that were using phishing methods. That’s quite a good rate for any prestigious anti-virus program.

Does it impact the system?

We have measured the percentage of the operational memory that has been used by Bitdefender 2017 when a full scan was carried out. The results were pretty good – the anti-virus software took only 6% of the system’s resources. The only thing that caught our attention is that Bitdefender slows down the start-up of the system a bit – by approximately 20 seconds. However, it could be clearly stated that it is one of the most light-weight applications currently on the market because it almost takes no resources when Bitdefender just runs in the background.

An easy to use user interface

Talking about the previous versions, Bitdefender is known to have a modern user interface[4] with nice colour schemes. If you have used a previous version of this software, then you will notice some differences. However, the new look is quite modern too and it is surely easy to use.

What concerned us most is the small letters and pretty small buttons.

When using Bitdefender, sometimes it is not convenient to move from one feature to another, as you can get lost quite easily. That means the guys at Bitdefender could work on their navigation more – it could have been easier to have a menu on the left and then nobody would get lost in the user interface looking for a feature.

Difficult to reach customer support

Of course, all of the antivirus software has a weak link to its chain and Bitdefender Antivirus 2017 is no exception. There are some issues with the technical support part of it, which you may not like. Firstly, even though there is a button on the application that would let you contact the technical team, you will only get a form to fill in and you will not know when they should contact you. There are no time frames and no promises.

Of course, you can also try to reach them by email, but that might be just the same difficult case like reaching them by the built-in form. You will have to send your license key to prove that you are a customer with a legal version of the software.

If you get infected while using Bitdefender Antivirus 2017, you will need to pay an extra fee of 99$ for their technical team to remove the virus for you. However, some of the other big names in the market can offer you this service totally for free, so this fact doesn’t add an advantage to Bitdefender 2017 technical support team.

There is one good thing about the support – they have a pretty huge database of frequently asked questions, documentations and various tutorials that you can use to identify the problem you are facing. However, it still doesn’t hide the fact that Bitdefender customer service avoids talking to their customers.

Customer reviews

You can find a lot of customer reviews on the Internet regarding this antimalware application. On the website of Trust Pilot, it is marketed as “great” with the score of 7.8 stars. The majority of the reviews are really positive, praising the program for its quick reaction to malware, friendly customer support, and easy-to-use UI[5]. However, some users complained about slow customer support.

The final verdict

As you can see, the new Bitdefender Antivirus 2017 version has about the same amount of pros and cons. Sadly, it doesn’t have the same excellent rates of virus detection and protection that it had a few years ago. On the other hand, you can actually feel that these guys were working a lot on the resource usage – it is really one of the lightest programs on the market, so if you have a computer that gets slow very easily, Bitdefender 2017 might be a perfect choice. All in all, Bitdefender 2017 is an acceptable anti-virus program this year.

About the author

Ugnius Kiguolis
Ugnius Kiguolis - Team leader

Ugnius Kiguolis is an IT specialist, the team leader, and the founder of Reviewedbypro.com. He has worked in the IT area for over 20 years.

Contact Ugnius Kiguolis
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References



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